SLAs, IT Repair and Urgent Delivery

IT Repair

Our Global repair depots insure your IT repairs are done in country or in continent to optimize your inventory, reduce shipping costs and VAT/Duty by keeping repairs in country as necessary. Our facilities maximizes your uptime with fast turnarounds.
We handle the reverse and forward logistics to simplify your supply chain, operations and lower costs.

-24/7/365 delivery with 2-4 hour delivery or Next Business Day Delivery
-Inventory and run tests on your equipment in country
-Repair equipment in country down to the chipset level
-Eliminate risk of not having the right parts
-Have an engineer on site for SLA repairs within one, two or four hours along
-Parts arrive at the same time the engineer arrives on-site
-Our staff captures valuable repair data to identify trends and highlight common issues
-Lower costs
-Managed returns and repair depot services
-Managed field maintenance services

Local Strategic Depots

Our Global local repair depots are service locations that offer a variety of services to support your IT operations, all tickets are easily managed electronically.

-IOR and EOR, to support your SLAs or customers without licenses to import the cargo
-Storage of your inventory
-One, two and four hour delivery direct to your customers
-Product testing
-Domestic and Intl RMAs
-Field Deployments
-Site Preparation
-Staging (on/offsite)
-Inventory Audits
-System Configuration
-Equipment Removal & Returns
-On-Site Support Globally
-On-site resolution
-IMAC/D Services + Break/Fix Services
-On-Demand Workforce
-Short & Long Term Staffing Projects
-4 Hour Engineer Dispatch
-Requests and approvals
-Asset Tracking Integration
-Technical Assistance Command Center
-24x7x365 Readiness
-Dispatch Labor & Parts
-Complete Global Support Management
-OEM and third party maintenance support for your IT field operations
-Contract manufacturing and direct manufacturing management